Town’s 311 Center answers two millionth call

Town’s 311 Center answers two millionth call
Caption: IMG_4942: Town officials celebrate the 2,000,000th call at the Town’s 311 Call Center.

The Town of North Hempstead’s 311 Call Center, established back in 2005, reached a milestone this week as the two millionth caller dialed the information line. The 311 service representatives are the first point of contact for anyone trying to reach various departments within the town. Call takers answer anything from the start times for events to requests for taxi service to the request for a tree removal. Requests for service are entered into a work-order format and sent to the appropriate department for review and immediate processing. Those work-orders are tracked to ensure that requests are completed and the constituent is satisfied.

“This is quite an achievement and we sincerely thank our call takers who provide such wonderful personal and helpful service to our residents,” said Bosworth. “Our 311 Call Center serves as a model for other municipalities, like Suffolk County which just recently announced the creation of a similar system. In an age of automated voice prompts and robo calls, I know it is very refreshing for people to be able to call Town Hall and hear a real, live human voice at the other end of the phone.”

The two millionth call was a request for information on paying taxes.

The 311 Call Center is open Monday through Friday from 7:30 a.m. to 7:30 p.m., Saturday from 10 a.m. to 6 p.m. and Sunday from 10 a.m. to 5 p.m. The 311 Call Center can be reached by calling 311 from inside the Town and 516-869-6311 from outside of the Town.

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