Brad C. Calhoun is President and Chief Executive Officer of Teachers Federal Credit Union, one of the nation’s largest credit unions, with over $8.7 billion in assets, serving more than 360,000 members at 32 full-service branch locations throughout the New York metro area.
Mr. Calhoun has over 25 years of leadership experience in the financial industry. Before joining Teachers, he served as Chief Retail and Marketing Officer of First Tech Federal Credit Union, where he led the strategic direction of the organization.
He directed a number of major marketing initiatives and spearheaded the redesign and strategy for all branches, transforming the member experience while simultaneously creating greater member value.
In his time at First Tech, he was an integral part of the organization’s transformation and growth from $5.5 billion to $12 billion. He served as a committee member of ALCO, Pricing, Investment Committee, and Credit Risk Committee.
Prior to his position with First Tech Federal Credit Union, Mr. Calhoun held several roles at Bank of America, including Area Executive Senior Vice President for the bank’s Pacific Northwest Region.
Mr. Calhoun earned a BA in Business Administration from California Baptist University. He is passionate about serving his community, most recently as Chairman of the Board for Junior Achievement Washington. A native of Southern California, Mr. Calhoun now calls Long Island home, where he lives with his wife, Danielle, and three daughters.
How do you see your business evolving due to the changing times?
One of the biggest lessons we learned from the pandemic is the importance of digital solutions.
As many people were hesitant about visiting locations in person when COVID-19 first began impacting the region, we worked diligently to educate members about our website and mobile application, which has the ability to facilitate the majority of banking transactions virtually.
Teachers created how-to video guides for our members who might be taking advantage of our mobile and online banking services more frequently or, in some cases, for the first time ever.
Additionally, we prioritized the implementation of Appointment Banking, which provided members with not only the assurance they needed to feel comfortable visiting a Teachers location in person during the pandemic but also with the ability to schedule a phone call with a Teachers representative.
As Teachers continues to grow and evolve, I foresee additional digital enhancements being at the forefront of our strategy. Meeting members how and where they want to bank is and will continue to be a priority as the organization expands into new markets.
