Ask Alexa for wait times, locations of Northwell ERs, urgent care centers

Ask Alexa for wait times, locations of Northwell ERs, urgent care centers
Amazon Alexa can now tell Long Islanders how long wait times are at different hospitals. (Photo courtesy of Northwell Health)

The next time there’s a medical emergency, ask Northwell before heading out the door. With the Northwell Health skill for Amazon Alexa, users can find the shortest wait time and locations of Northwell’s hospital emergency departments and GoHealth Urgent Care centers.

The Northwell user interface, available for free in the Alexa skills store, allows anyone using an Alexa-enabled device to say, “Alexa, ask Northwell,” along with a corresponding question. For example: “Alexa, ask Northwell for the shortest emergency department wait time.”

Responses from Alexa can include the facility, wait time and address. To refine the search to a specific region, include the zip code in the question. To find immediate emergency care, users would specify “emergency department” for a hospital or “urgent care” for a GoHealth clinic.

Northwell web developers created the Alexa skill, in part, by integrating another popular Northwell innovation – its emergency and urgent care wait times portal, which analyzes check-ins at Northwell EDs and updates them every 15 minutes.

Enabling the function with Alexa helps patients get care quickly and efficiently, pulling data from more than 50 urgent care centers and emergency rooms throughout the New York metropolitan area.

“We’re looking at new ways to solve old problems. Integrating emergency department wait times into a skill for Amazon Alexa is just one example of how Northwell wants to make the health care experience a seamless part of your everyday life,” said Ramon Soto, senior vice president and chief marketing and communications officer at Northwell. “Connecting with our patients – and the broader community – where they live and interact is a core value. While technology will continue to evolve, our commitment to the patient experience remains constant.”

No posts to display


Please enter your comment!
Please enter your name here